Returns & Exchanges

At KoalaCloth, we want you to love your home textiles, which is why we offer a 30-day window for returns and exchanges on all items in original condition. Whether it's a change of heart or a color mismatch, we are here to ensure your space feels exactly right.

1

Initiate Your Request

Log into our returns portal with your order number and email address to select the items you wish to return or exchange.

2

Prepare the Package

Place your unused items in their original packaging, ensuring all tags and labels are intact to prevent damage during transit.

3

Ship It Back

Affix the prepaid shipping label provided via email to your package and drop it off at any authorized courier location.

4

Receive Your Refund

Once our warehouse inspects the returned home goods, we will issue a full refund to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing