Frequently Asked Questions

Everything you need to know about bringing comfort to your home.

What materials are used in KoalaCloth home textiles?

We prioritize premium, sustainable materials such as 100% organic cotton, bamboo-derived rayon, and high-grade linen to ensure maximum breathability and durability.

How long does shipping take for home decor items?

Standard shipping typically takes 3-7 business days within the continental US. Custom-made or oversized furniture items may require 2-3 weeks for specialized handling.

What is your return policy if the color doesn't match my room?

We offer a 30-day 'Love Your Home' guarantee. If the product color or style isn't a perfect fit, you can return it in its original condition for a full refund or exchange.

Are your bedding sets machine washable?

Yes, all KoalaCloth bedding is designed for easy care. We recommend washing in cold water on a gentle cycle and tumble drying on low to maintain the fabric's integrity.

Do you offer international shipping?

Currently, we ship to the United States, Canada, and select European countries. Shipping rates and delivery times vary based on the destination and package weight.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Affirm for larger purchases.